Troubleshooting

We use Windows components to provide the best integration. This page helps you install the required packs containing video encoders, decoders and players.

If you need more help, do not hesitate to contact our support team or start a live chat.

Install Windows 7 Service Pack 1 (SP1)
Applies to: Windows 7

https://support.microsoft.com/en-us/help/15090/windows-7-install-service-pack-1-sp1

 

Platform update for Windows 7 SP1 and Windows Server 2008 R2 SP1

Applies to: Windows 7 and Windows Server 2008 R2
https://support.microsoft.com/en-us/help/2670838/platform-update-for-windows-7-sp1-and-windows-server-2008-r2-sp1

 

Media Feature Pack

Applies to: Windows 8/8.1/10 N and KN versions
https://support.microsoft.com/en-gb/help/3145500/media-feature-pack-list-for-windows-n-editions

 

Install Desktop Experience on Windows Server 2012, 2012 R2

Applies To: Windows Server 2012, 2012 R2

Install Desktop Experience

 

Install Media Foundation on Windows Server 2012, 2012 R2

Applies To: Windows Server 2012, 2012 R2

Install Media Foundation

 

Install Server with Desktop Experience

Applies To: Windows Server 2016

https://docs.microsoft.com/en-us/windows-server/get-started/getting-started-with-server-with-desktop-experience